Multi-Pro Construction Inc. respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone communications, text messaging program, and construction service inquiries.

This Privacy Policy explains what information we collect, how we use it, how it may be processed by service providers, and the choices available to you.

Information We Collect

Multi-Pro Construction Inc. may collect the following information:

Your name

Email address

Telephone or mobile number

Property or project address

City, state, and ZIP code

Construction or remodeling service requested

Project descriptions, photos, and related details

Appointment preferences

Communications you send to us

SMS consent records, opt-in dates, and opt-out requests

Website usage information, such as browser type, device type, pages visited, and referring website

Information needed to prepare estimates, provide services, communicate about projects, and maintain business records

We collect only the information reasonably needed to respond to inquiries, provide requested services, operate our business, and maintain our communications.

How We Collect Information

We may collect information when you:

Complete a website form

Request a construction quote

Schedule an appointment

Call, email, or text us

Upload project photos or documents

Opt in to receive SMS messages

Communicate with us about a current or potential project

Visit or interact with our website

Provide information in person

We may also collect limited technical information automatically through cookies and similar technologies.

How We Use Information

Multi-Pro Construction Inc. may use collected information to:

Respond to questions and quote requests

Review potential construction and remodeling projects

Schedule appointments, consultations, or site visits

Prepare and provide estimates

Communicate about requested or active services

Send appointment confirmations and reminders

Provide project updates

Respond to customer-service requests

Maintain records of customer communications

Operate and improve our website

Protect against fraud, misuse, and security threats

Comply with applicable legal and regulatory obligations

Enforce our agreements and business policies

We do not use SMS opt-in information for purposes unrelated to the communications authorized by the user.

SMS & Communications

How Users Opt In

Users may opt in to receive SMS messages from Multi-Pro Construction Inc. by:

Checking an SMS consent box on a website form

Submitting a form that contains a clear SMS consent disclosure

Providing express consent during a direct interaction

Sending a text message to our business number

Requesting text-message communication about a quote, appointment, or project

Where a form includes an optional SMS consent checkbox, users are not required to select it to submit an inquiry or purchase services.

By opting in, you authorize Multi-Pro Construction Inc. to send text messages to the mobile number you provide. Consent is not a condition of purchase.

Types of Messages

Messages may include:

Responses to quote requests

Appointment confirmations

Appointment reminders

Scheduling updates

Project-related communications

Customer-service messages

Follow-up messages

Requested business information

Limited promotional messages when separately authorized

Message frequency may vary based on your inquiry, appointments, project activity, and communication preferences. Message and data rates may apply.

SMS Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP to any message. After you submit a STOP request, you may receive one final confirmation message, and no further SMS messages will be sent unless you provide new consent.

For assistance, reply HELP or contact Multi-Pro Construction Inc. at:

Phone: (781) 732-8063

Email: [email protected]

HighLevel’s messaging documentation states that a standard STOP response revokes SMS consent and prevents future messages through its platform.

SMS Consent Protection

SMS consent is specific to Multi-Pro Construction Inc.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer opt-in data is never sold, rented, or shared for marketing or promotional purposes.

Multi-Pro Construction Inc. does not share SMS consent with affiliates or third parties for their own marketing or promotional use.

Data Sharing Policy

Multi-Pro Construction Inc. does not sell or rent personal information or lead data.

We may permit limited processing of information by service providers that perform necessary functions on our behalf, such as:

Customer relationship management

Website hosting

Form processing

SMS delivery

Telecommunications

Appointment scheduling

Data storage

Technical support

Payment processing

Security and fraud prevention

Professional accounting or legal services

These providers may process information only as needed to perform contracted services or as required by law. They are not authorized by Multi-Pro Construction Inc. to use customer information for their own marketing.

We may also disclose information when reasonably necessary to comply with a legal obligation, court order, lawful government request, protect the rights or safety of Multi-Pro Construction Inc. or others, investigate fraud, or enforce an agreement.

The following commitments apply without exception to marketing and promotional use:

Lead data is never sold.

Lead data is never rented.

Lead data is never provided to third parties or affiliates for their independent promotional use.

Mobile information is never provided to third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are protected.

SMS consent is not provided to affiliates or unrelated third parties.

Text-message opt-in data may be processed only by aggregators, carriers, and providers needed to deliver the requested messaging service.

Cookies & Tracking Technologies

Our website may use cookies, pixels, log files, and similar technologies to:

Operate website features

Remember user preferences

Measure website traffic

Understand how visitors use the website

Identify technical problems

Improve website performance

Protect the website against misuse

Cookies may collect information such as IP address, browser type, device type, pages visited, time spent on pages, and general location information.

You may control or disable cookies through your browser settings. Blocking cookies may affect the operation of certain website features.

We do not use cookies to obtain SMS consent. SMS consent must be provided through a clear and affirmative opt-in method.

Data Security Practices

Multi-Pro Construction Inc. uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

Access controls

Password-protected systems

Limited employee or contractor access

Secure software platforms

Account authentication

System monitoring

Data backups

Vendor access restrictions

Secure disposal practices

The Federal Trade Commission recommends that businesses identify the personal information they maintain, collect only what they need, protect retained information, dispose of it securely, and prepare for security incidents.

No online transmission or storage system can be guaranteed to be completely secure. Multi-Pro Construction Inc. cannot promise absolute security, but we take reasonable steps to protect the information under our control.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to inquiries

Provide requested services

Maintain customer and project records

Document estimates and agreements

Maintain proof of SMS consent and opt-out requests

Resolve disputes

Meet tax, accounting, insurance, and legal obligations

Protect against fraud or misuse

Enforce applicable agreements

Retention periods may vary based on the type of information, the nature of the customer relationship, and applicable legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Third-Party Services

GoHighLevel

Multi-Pro Construction Inc. uses GoHighLevel, also known as HighLevel, as a customer relationship management, communications, and automation platform.

GoHighLevel may process and store information on our behalf, including:

Contact information

Website and form submissions

Customer conversations

SMS messages

Consent and opt-out records

Appointment information

Customer-service history

Automation workflows

Project inquiry details

For information processed on behalf of Multi-Pro Construction Inc., GoHighLevel acts as a platform and data processor or service provider. HighLevel describes its processor responsibilities in its data-processing materials and provides tools for CRM records, forms, communications, workflows, and related business operations.

Multi-Pro Construction Inc. currently uses SMS communications. GoHighLevel may offer additional features, including email, calls, appointment scheduling, websites, forms, and automation tools. The availability of a feature does not mean that Multi-Pro Construction Inc. uses it to communicate with every customer.

GoHighLevel, telecommunications carriers, SMS aggregators, and messaging providers may process mobile information only as needed to operate, transmit, secure, and support the text-message service.

No mobile information is provided to these service providers for their independent marketing or promotional purposes.

Other Providers

We may use other service providers for website hosting, analytics, telecommunications, payment processing, security, and business administration. Their processing is limited to the services they provide on our behalf or their legal obligations.

Third-party websites and services may maintain their own privacy policies. Multi-Pro Construction Inc. is not responsible for the privacy practices of websites or services that we do not control.

Your Rights & Choices

Depending on applicable law, you may have the right to:

Ask what personal information we maintain about you

Request access to your personal information

Request correction of inaccurate information

Request deletion of certain information

Withdraw communications consent

Opt out of promotional communications

Ask questions about how your information is used

Request that we limit certain processing activities

Some information may need to be retained for legal, security, transactional, or recordkeeping purposes.

To submit a privacy request, contact us at [email protected] or (781) 732-8063. We may need to verify your identity before completing a request.

Opt-Out Instructions

Text Messages

Reply STOP to any SMS message from Multi-Pro Construction Inc. to opt out. Reply HELP for assistance.

Email

Use the unsubscribe instructions included in a promotional email or contact [email protected]. Transactional or project-related emails may continue when needed to provide a requested service.

Cookies

Adjust your browser settings to reject or delete cookies. Some website functions may not operate correctly when cookies are disabled.

Other Communications

Contact us at (781) 732-8063 or [email protected] and tell us which communications you no longer wish to receive.

Children’s Information

Our website and construction services are not directed to children under 13 years of age.

Multi-Pro Construction Inc. does not knowingly collect personal information from children under 13. If we learn that a child under 13 has submitted personal information without appropriate parental authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact us at [email protected].

Changes to This Policy

Multi-Pro Construction Inc. may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

The updated policy will be published on our website with a revised “Last Updated” date. Continued use of our website or services after an update means the revised policy applies to information processed after its effective date, subject to applicable law.

Material changes affecting SMS consent will not be used to expand consent beyond what the user originally authorized. New consent will be requested when required.

Contact Information

Questions, requests, or concerns about this Privacy Policy may be directed to:

Multi-Pro Construction Inc.
53 Orvis Street
Revere, MA 02151
United States

Phone: (781) 732-8063
Email: [email protected]
Website: https://multipro-constructioninc.com/privacy-policy

Last Updated: August 6, 2026